FIFA 23 - Download stuck at "preparing"
Hello, I have an issue with the downloading of FIFA 23. My dowload is stuck at preparing. I was always using origin before but now I can't because it forces me to install EA app . Please help SOS.
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Forum Discussion
Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) download stuck
Which client functionality are you experiencing this bug with? Download Game
When did this happen? (dd.mm.yy hh:mm) 24.04.23
Summarize your bug Hi, I'm trying to download the game on a new computer, the download is stuck on preparation, I've tried everything, I'd appreciate your help, thanks
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Hi, I'm trying to download the game on a new computer, the download is stuck on preparation, I've tried everything, I'd appreciate your help, thanks
What happens when the bug occurs? Hi, I'm trying to download the game on a new computer, the download is stuck on preparation, I've tried everything, I'd appreciate your help, thanks
What do you expect to see? Hi, I'm trying to download the game on a new computer, the download is stuck on preparation, I've tried everything, I'd appreciate your help, thanks
Hi, I'm trying to download the game on a new computer, the download is stuck on preparation, I've tried everything, I'd appreciate your help, thanks
EA_ShepardCommunity Manager
@VinnieLaViva Can you try the following?
- Pause the download
- Clear EA App's Cache (Top Left Menu > Help > App Recovery)
- Click Clear Cace
- Once it reboots itself, log out of the app
- Log back in as normal
- Resume the download
Hey , Thanks for the answer , i was try it unfortunately that didnt fix it, as soon as I connect again after the reboot I have to click on download again, it's no longer on preparing
- EA_Shepard@VinnieLaViva Gotcha, is it still currently preparing for you?
I have tried it also, but it is still stuck on preparing
I tried downloading FIFA 22 and FIFA 21. Both are downloading like normal. but when I wanted to download FIFA 23 again it is stuck on preparing
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