Forum Discussion

Hyseni-L's avatar
Hyseni-L
8 months ago
Solved

[FIXED] EA app not displaying games in library/store (Region: Serbia or Kosovo)

There has been 4 days since my library shows nothing, either ea app doesnt let me browse any games. This needs to be fixed asap cause im losing days on my ea membership and if the problem contuines I...
bug
mac
pc
  • EA_Leeuw's avatar
    EA_Leeuw
    7 months ago
    RESOLVED - Post Marked as Solution for Visibility

    Hi everyone,

    Thank you for sharing your concerns about the EA app malfunctioning in Kosovo or neighbouring regions. This issue should now be resolved. If you’re still experiencing any problems, please let us know by creating a new thread.

    Thank you.

Ghost__reaper13's avatar
Ghost__reaper13
8 months ago

My ea app is not showing any games it did at first but now it shows none. I have ea fc 25 pre downloaded from before but I cannot launch it the browse shows empty I am unable to do anything with the ea app I tried unistalling and reinstalling it it did not work I tried clearing the cache it did not work either I need help I have paid form my ea play pro and still I cannot play any games because of this

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    8 months ago

    Hey there, 

    I'm sorry to hear that you cannot see your games in the library anymore. This often happens when people mistakenly log in to the incorrect account. If you're unsure about which EA account your games are, you can contact EA Help Support as they should be able to assist you in finding the correct account. If you're sure you're logged in to the correct account, does it show that your EA Play Pro Subscription is currently active? 

    • Ghost__reaper13's avatar
      Ghost__reaper13
      8 months ago

      It is not only on my library it shows no game at all it does not show any game available to buy also. I paid for my sub yesterday and it would find any games at all on the app

      • Ghost__reaper13's avatar
        Ghost__reaper13
        8 months ago

        Please help I have bought the subscription and I am not able to use it because of this issue. If this cannot be fixed please refund my money then this does not make sense

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