Forum Discussion

Hyseni-L's avatar
Hyseni-L
8 months ago
Solved

[FIXED] EA app not displaying games in library/store (Region: Serbia or Kosovo)

There has been 4 days since my library shows nothing, either ea app doesnt let me browse any games. This needs to be fixed asap cause im losing days on my ea membership and if the problem contuines I...
bug
mac
pc
  • EA_Leeuw's avatar
    EA_Leeuw
    7 months ago
    RESOLVED - Post Marked as Solution for Visibility

    Hi everyone,

    Thank you for sharing your concerns about the EA app malfunctioning in Kosovo or neighbouring regions. This issue should now be resolved. If you’re still experiencing any problems, please let us know by creating a new thread.

    Thank you.

EA_cuervo's avatar
EA_cuervo
Icon for Community Manager rankCommunity Manager
8 months ago

@Ghost__reaper132 Can you please try clearing the EA app's cache:

  1. Go to the EA app's menu. On Windows, select the three dashes in the far-left corner of the EA app. On macOS, click Help at the top of the screen, then choose App Recovery.
  2. Scroll to Help.
  3. Click App recovery.
  4. Select Clear cache.
Ghost__reaper13's avatar
Ghost__reaper13
8 months ago

I have tried it does not work apperantly it works only when I am connected to vpn out of my state

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    8 months ago
    @Ghost__reaper132 Could you please let us know in what region the games are not available for you and what region are you connected to via VPN?
    • Ghost__reaper13's avatar
      Ghost__reaper13
      8 months ago

      They are not working on europe kosovo state I was able to connect to the game through uk and united states vpns

    • YayaBanana's avatar
      YayaBanana
      8 months ago

      Kosovo, but you can't do anything with VPN either. 

      Sent hundreds of error report, restarted, recovered, reinstalled the app, still nada!

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