EA app closes itself/crashes when trying to open

Hey there, 

I'm sorry to hear your EA app is crashing. Thank you for sharing the steps you've already tried so far; that's very helpful. 

There are some further steps you can try; I suggest starting with a Clean Boot: How to clean or safe boot your computer. If a Clean Boot doesn't fix the problem, you can try using CCleaner to uninstall the EA app and clear out issues and errors.

I hope this helps.

While we suggest using CCleaner, EA does not provide user support for this program–use it at your own risk. Please follow any installation guides straight from CCleaner when installing and performing program setup. You can find help on CCleaner’s support page.

EA does not benefit in any way, monetarily or otherwise, from the promotion of this program.

Hi,

I did CCleaner but it still wasn't working. I started with a the clean boot and this error came up for the first time. When I hit 'run update' it says it is already up to date. 

I re-enabled the 'ea background services' from the msconfig services list so it would run. As of restarting, it is still crashing, but now it lets me get into the EA app for a moment before it crashes. 

Hi again,

I've done some messing around with clean boot. It will work, tentatively, if I have almost every service disabled and my windows defender startup disabled. That said, I have gone through and checked and at least four things are triggering this crash when enabling/disabling individually. It wouldn't really be realistic or practical for me to disable all of these services every time I want to run the EA app.

Is there any other solution? I'm really wishing I had not bought my Sims games through EA now, if it was via Steam I'd be playing no problem. 

Hey erisardor​,

Thanks for sharing all the steps you've tried so far. It seems that one or more of the programs set to launch at startup are conflicting with the EA app. I see you mentioned that you identified four programs triggering the problem. If these programs are not essential to running in the background, you have the option to keep them disabled at startup, and you should still be able to run them without going through this process again (depending on what program it is). However, that's something for you to decide. 

As I said before it's impractical and even conflicts with the windows defender system tray being active so it makes no sense for me to disable all of these things. Is there no way to get some actual tech support help that can solve the problem without being an enormous inconvenience? I own almost all of the expansion and game packs, it would cost me probably close to a thousand dollars to switch to Steam. 

You can try to add EADesktop.exe, EALauncher.exe, and EABackgroundService.exe to your anti-virus and firewall allow lists. Learn how to add exclusions to your Windows Security settings here. 

If you would like to speak to someone directly about your case, feel free to open a help ticket with EA Help: How to get help with your EA Account

Hey erisardor​,

I just discussed this further with our team, and it would be really helpful if you could also share an EA Error Report ID with us. If you can, please follow the steps below and post here the report ID: 

On PC

1. Go to Start or press the Windows key on your keyboard, and enter EA Error Reporter.
   • Alternatively, you can copy and paste the following path into the Windows Explorer address bar: C:\Program Files\Electronic Arts\EA Desktop\EA Desktop
   • Once you’re in the folder, select the ErrorReporter application.
2. Choose the Type of problem you’re having.
3. Tell us about the issue you’re having in the Description of problem field.
   • If you’re running the Error Reporter as part of your EA Help case, include your Case Number in the Support Ticket Number (Optional) field.
   • You can find your Case Number in your cases on EA Help or inside any support emails we sent you about this issue.
4. Check the box next to By clicking this box, you agree to share diagnostic information with EA.
5. Click Submit report and wait for it to complete.
6. Write down your Report ID for safekeeping.

Let me know if you have any questions! 

i have the same problems with ea launcher 

Yup been like this for months, but they're too useless and busy making microtransactions to work on it