Forum Discussion

Hyseni-L's avatar
9 months ago
Solved

[FIXED] EA app not displaying games in library/store (Region: Serbia or Kosovo)

There has been 4 days since my library shows nothing, either ea app doesnt let me browse any games. This needs to be fixed asap cause im losing days on my ea membership and if the problem contuines I reallt will ask for a refund cause this has been going on for too long already. I’ve bought my games months even years ago. I have been playing my games until 4 days ago perfectly fine with no problems. I have tried reinstalling the program, clearing cache, disabling the antivirus while installing, restarting, literally every troubleshooting step and still no fix. Im dealing for 4 hrs now on every step possible but no fix. I need live assistance immediately cause this has been going on for too long its not normal. I've been waiting for this case for an hour and still no response, this is not right, please react. I have tried literally everything. I even formatted the PC


CM Edit: Removed all caps - edited title for clarity


  • RESOLVED - Post Marked as Solution for Visibility

    Hi everyone,

    Thank you for sharing your concerns about the EA app malfunctioning in Kosovo or neighbouring regions. This issue should now be resolved. If you’re still experiencing any problems, please let us know by creating a new thread.

    Thank you.

35 Replies

  • SansGelatine's avatar
    SansGelatine
    Icon for EA app Team rankEA app Team
    8 months ago

    The team is rolling out a fix over the next 12 hours for the Kosovo region.

  • SansGelatine's avatar
    SansGelatine
    Icon for EA app Team rankEA app Team
    8 months ago

    Hello,

    The EA app team is rolling out a fix over the next 12 hours which should restore functionality to players in Kosovo. Thank you all for raising this problem.


    I would appreciate if people could confirm if the fix we are gradually rolling out works for people over the weekend.

  • SansGelatine's avatar
    SansGelatine
    Icon for EA app Team rankEA app Team
    8 months ago

    The team is rolling out a fix over the next 12 hours which should solve the problem. Let me know if it helps you, please!

  • sicknes's avatar
    sicknes
    8 months ago

    Yes hello

    The updated fixed it and i see my games now in the library, thank you for your help. 

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    8 months ago

    RESOLVED - Post Marked as Solution for Visibility

    Hi everyone,

    Thank you for sharing your concerns about the EA app malfunctioning in Kosovo or neighbouring regions. This issue should now be resolved. If you’re still experiencing any problems, please let us know by creating a new thread.

    Thank you.

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