Community ManagerHi, until today I've had no issues with the EA app. However, today when trying to open the App I get the error message "EA App Crashed Unexpectedly" as per the attached screenshot.
I've looked online at various solutions but nothing has worked - eg I've tried various options such as clearing the cache, deleting the Electronic Arts folder, changing compatability and running as administrator. I managed to get to the log in screen but then it crashed once I'd entered my credentials.
Please advise if there is a general issue with EA and, if not, what I can do to open EA
CM edit: edited title for clarity.
I am also having this issue! Spent the last 30 minutes restarting my computer, going through task manager and closing every ea tab I see, running as administrator, etc. Crash report just keeps popping up, and I just want to play my game ☹️
Same thing. I've spent 15 minutes troubleshooting this to no avail. Making me think EA servers are down.
I am having same issue. Same stupid error message. Tried everything. Uninstalled and reinstalled. Ran as Administrator. Changed password. Nothing.. Waste of my time. Can’t get any answers from EA. Pathetic
26 hours later & for me at least the issue is resolved. I just loaded TS4 from the EA app and it worked.
I did select the play offline option in the app as soon as possible, which I always do. I have done nothing on my end to fix this.
I hope this means the issue is resolved for others too. Good luck!
Just trying to play the sims 4 and now the EA app keeps saying it’s crashing. I have tried everything and even went to Twitter and I’m not the only one experiencing this so it must be on EA’s end! It was working fine earlier when it was offline but now all of a sudden after the ‘maintenance’ fix it’s not working for a multitude of people!
i’m trying to play it as well but it’s coming up with
“the app crashed unexpectedly we ran into a problem but a quick restart should fix it” tried restarting the app and my pc and turning it on and off at the plug!
the fact there is 31 pages for a topic that is less than a day old...thats an issue they should at least say something about.
I am also facing this same issue. It keeps crashing & I keep getting this same error. I am using the app on Windows.
Won't load up for me either, I got the same notification. But it loaded for my sister. I don't understand why it will load for her but not me, my internet is at full bars
I've purchased "A Way Out" on Steam. Every time I try to open it it says that the app "unexpectedly crashed" and says a restart should make it happen. It doesn't. I've also just opened the EA App and it doesn't show my game in the library although my Steam account is linked. I've tried to uninstall and reinstall. I've tried to repair the app. I've unlinked and relinked my Steam account. I've updated my computer. I've checked the cache and cleared it on the EA app. I've checked that the EA App isn't blocked by my firewall. I need help in this! Thank you!
I am having exactly the same issue. Please let me know if you have found a solution.
I buy ea play on steam to play fifa 22 but my ea app keeps crashing during the game launching. Need help as soon as possible ☹️
This what happen to me
I can't control my aggression. I bought Battlefield 3 on Steam, I go to your EA PLAY, and you know what? I don’t see my game at all in the library even when linked steam, the launcher doesn’t see anything at all and is made crookedly, sometimes it crashes and says “The app crashed unexpectedly”. I don't have much time and I wanted to rest, but now I'm nervous and angry. THANK YOU! No matter how it sounds, I'm probably too hot-tempered right now, but why can't I find solutions to these problems?
Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) EA App Crashes
Which client functionality are you experiencing this bug with? Launch Game
When did this happen? (dd.mm.yy hh:mm) 07/02/2024
Summarize your bug The EA App keeps crashing over and over again. I have uninstalled, reinstalled, ran as administrator, cleared cache, fixed combability with windows and restarted my windows pc multiple times and it still won't open at all. I can't launch my game any other way and I need help. Any advice or general knowledge will be helpful.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Try to launch EA App and it breaks down immediately.
What happens when the bug occurs? The game crashes.
What do you expect to see? A fully launched app so I can play my game.
Hello, The EA App keeps crashing over and over again. I have uninstalled, reinstalled, ran as administrator, cleared cache, fixed combability with windows and restarted my windows pc multiple times and it still won't open at all. I can't launch my game any other way and I need help. Any advice or general knowledge will be helpful.
It's happening to me, too. I've followed all of the suggested steps on other threads, and nothing is working.
facing the exact same issue and tried everything really weird
Dealing with the same issue; I've tried to completely reinstall the EA App and it stills gives that same error.
i'm glad i'm not the only one !
Same getting same message and uninstalled reinstalled the windows app...is there any other way to play our games?
posting again almost 24 hours later, after checking this almost hourly on my phone browser.
this is really disheartening. NEVER in my life have i spent over $1000 not only on a single game, but also on something that i don't physically own ! as a player who's invested so much into just this installment alone, i'm TERRIFIED of saying or doing the wrong thing and getting wrongfully banned, thus completely losing access. i fell in love with the sims back in 2004. i would play the sims 2 almost every single day. i have the fondest memories of playing it all day on snow days and weekends.
this is so wrong, EA. the worst the origin app did was not track my gameplay hours from 2015-2019, despite being online the entire time.
the FIRST thing i did was clear my cache. then i immediately feared the worst, as now CurseForge has mods that are confirmed to have malware in them. so, i panicked and deleted a bunch of mods that were most definitely safe.
not that they care but:
EA ID/USERNAME: one of hundreds
TIMESTAMP: 4 P.M. EST 2/7/2024 , only 20 minutes after having played.
ERROR: the same error as everyone else.
this is so messed up. please, PLEASE, make a way for us to play this without the app, or if anything, something like the older games. give us players a guarantee that we're not going to be out hundreds to thousands of dollars if we lose access to this. physically owning my sims 2, sims 1, and base game sims 3 disks is the most comforting thing to me right now. sure, we don't have to keep buying your content only to complain, but we each have our own special reasons for playing, even just being that of enjoying the game. i own every pack except for Horse Ranch, the Chef Hustle, and a handful of kits. i only regret the fact that i don't own physical copies.
so many devs are leaving TS4 and EA, and it's worrying. there isn't a single item/good/purchase out there where you spend $1000+ and have nothing to show for it, other than NFTs, maybe.
please fix this. it's messed up. you dropped the ball on Will Wright with Spore, causing his leave, and now you just continue to tarnish the name of the franchise.
This is ridiculous, and im so disappointed, it's been so long since this issue occured and its affecting so many people. Please get this handled!! This is wasting time and money
