Community ManagerProduct: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) EA App Crashes
Which client functionality are you experiencing this bug with? Launch Game
When did this happen? (dd.mm.yy hh:mm) 07/02/2024
Summarize your bug The EA App keeps crashing over and over again. I have uninstalled, reinstalled, ran as administrator, cleared cache, fixed combability with windows and restarted my windows pc multiple times and it still won't open at all. I can't launch my game any other way and I need help. Any advice or general knowledge will be helpful.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Try to launch EA App and it breaks down immediately.
What happens when the bug occurs? The game crashes.
What do you expect to see? A fully launched app so I can play my game.
Hello, The EA App keeps crashing over and over again. I have uninstalled, reinstalled, ran as administrator, cleared cache, fixed combability with windows and restarted my windows pc multiple times and it still won't open at all. I can't launch my game any other way and I need help. Any advice or general knowledge will be helpful.
I am having the same issue. I thought, okay, repair it. That didn't work. Uninstall and reinstall. That didn't work. I tried to clear the cache. That didn't work. It just happened today, about an hour ago, and I've been trying to get it to work this whole time. Any ideas? Tell it to me like you would a six-year-old. :D
I also tried app recovery, and that didn't work either.
It tries to load, but a big blue (purple?) screen pops up, and then it goes away with "The app crashed unexpectedly, but a quick restart should fix it." It lies. I have tried to "restart" multiple times.
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Okay, I got in touch with the helpline, and they stated (after first hinting it could be Sims mods) that they are looking into the problem and will keep us updated (since it's more than just us) and to be patient.
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Update. Mine started working yesterday after work! YES! Thank you, EA. I was able to get my games loaded back in (after uninstalling the app).
It was working fine last night! I was playing until like 2am so I don't understand why suddenly it doesn't want to load. I've done everything all the forms have said (uninstalled, cleared cache, blah blah) and nothing has worked. It would be bearable if it was just Sims 4, but I can't play Sims 3 either.
Not being able to open the sims 3 IS the real tragedy. I feel your pain
I don't feel it's right for us to be forced to run our games through a proxy. I miss Origin. I just wanna play Sims 3 for crying out loud.
Thanks, do you have any update?
Btw In case anyone else is having these issues.. can't play ts3 or ts2 anymore.. since a few years ago. it downloads then i click on it. launcher pops up for ts3, but doesn't do anything at all. Neither does 2. :/ I'm so sad I can't even play stuff I bought years ago.
I'm able to play on steam and other games. I just can't use the ea app at all. Crashes every time. ☹️ Sb333
