EA SPORTS FC™ TeamHi @DanielGrec,
I want to double check what is causing this problem for you.
The first thing that we can try is to launch Origin, log in with your account and check if the friends list is appearing for you.
Give it a go and let me know the result.
Seems like many of us still have this issue. I logged this last year on ticket 94432574 and was not resolved.
Now you have retired Origin many of us are unable to connect with friends to play multiplayer games that we have licences for.
Personally, I have built a brand new machine with a fresh install of Windows 11 and the problem still occurs. It would seem hence to be an account problem and not a build issue. I will log a fresh ticket with help.ea.com but their lack of a fix last December/January does not inspire confidence.
I only have this account and will not create a new account.
If EA create one for me and give me the licences that I own on it, that would be satisfactory, but I would lose connection with many acquaintances who I play with but don't know personally.
The EA support system is worse than ever. I could not find a way to log a new call related to the EA app. Eventually I got through to a chat window by clicking on Account/ Recovery and then /chat. That seems to be the only way of creating a ticket. They said they would log the bug with the EA App team and for me ' to keep an eye on twitter' or some such. Surely they should be taking care of the call that I logged?
Since I already did log this over a year ago, and they still have not fixed it I don't know if they ever will. So, we are unable to play games that we paid for. Is this permanent? If so, I will be collating this information and passing it on to reporters at well-known gaming publications.
I will give EA a week to do something about it.
I also am having this very same issue. Support chat told me to log the bug on the bug reporting page but unfortunately you can't select the EA App as a product. I can see my friends in the origin app. My friends who also have installed the EA app can see me online and see their friends list. However, I cannot see my friends list. I get the message: "Something went wrong and we couldn't locate your friends list. Try again in a bit." After reading this thread and seeing this problem has been going on for over a year it does not make me feel good that this will get fixed. Now ea has decided to kill origin and replace it with this app in the very near future. They literally need to get this fixed now.
