I only have this account and will not create a new account.
If EA create one for me and give me the licences that I own on it, that would be satisfactory, but I would lose connection with many acquaintances who I play with but don't know personally.
The EA support system is worse than ever. I could not find a way to log a new call related to the EA app. Eventually I got through to a chat window by clicking on Account/ Recovery and then /chat. That seems to be the only way of creating a ticket. They said they would log the bug with the EA App team and for me ' to keep an eye on twitter' or some such. Surely they should be taking care of the call that I logged?
Since I already did log this over a year ago, and they still have not fixed it I don't know if they ever will. So, we are unable to play games that we paid for. Is this permanent? If so, I will be collating this information and passing it on to reporters at well-known gaming publications.
I will give EA a week to do something about it.
I also am having this very same issue. Support chat told me to log the bug on the bug reporting page but unfortunately you can't select the EA App as a product. I can see my friends in the origin app. My friends who also have installed the EA app can see me online and see their friends list. However, I cannot see my friends list. I get the message: "Something went wrong and we couldn't locate your friends list. Try again in a bit." After reading this thread and seeing this problem has been going on for over a year it does not make me feel good that this will get fixed. Now ea has decided to kill origin and replace it with this app in the very near future. They literally need to get this fixed now.
#RIOT until fixed
I have just spent another hour talking to support, every time we go round in circles asking me to follow the same steps:
Reset the app
check your internet connection (err how would I be able to chat if I had no connection to the internet)
disable non-M$ services.
run with elevated priviledges
strangely they never asked me to check my firewall, but I disabled it anyway.
Once again, I ask this to be escalated.
Once again, they tell me to keep an eye on their twitter account:
Meanwhile I am unable to connect with my gaming friends on any EA games and use the software that I already paid for.
Considering that there was no issue with this on Origin, and they got rid of that without fixing this which I logged with them a year ago I am wandering who is in charge of this mess?? Perhaps they need to get a role more suited to their lack of ability.
