Game License Invalid and 500 error
I Recently tried playing Sims 4 again (the last time I played was on 03 Aug 2023) and I keep getting an error saying that my GAME LICENSE IS INVALID. I checked to ensure that my EA app is up to date ...
Forum Discussion
@rogansvettenfeim Please try manually updating the EA App, which doesn't always register that it needs to update on its own. Go here:
C:\Program Files\Electronic Arts\EA Desktop\EA Desktop
and launch the EAUpdater.exe. Then run the App Recovery tool again:
https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
Restart your computer, and see whether you can play Sims 4.
If this doesn't help, please test a different network, if you can. For example, if your computer supports wifi, you can set your phone as a mobile hotspot, using data rather than your home network, and connect to that. Simply loading the EA App and trying to launch Sims 4 shouldn't use much data.
CM edit: just sharing the link here to the old/closed thread about this issue.
I did everything you said, I updated the EA App using the EA Updater.exe, Cleared the cache a second time using the App Recovery tool, restarted my computer and even connected to a hotspot on my phone. All of which did nothing. I still got the "Game License is Invalid" error and I still get the "500 Something went wrong" error when I click on the addons tab. I'm connecting to the app just fine and my internet speeds are great.
- EA_Solaire
Community Manager
Which version of EA app are you currently using? Please check that you're at least on EA app version 13.166.
You can find instruction on manually updating your EA app version for Windows here.
When I updated my EA App with the updater.exe it updated to version 13.173 and I still get all of these errors that prevent me from playing the game.
