Hi Han. I'm a little late to the party, but also anybody who has come into this issue. I had this issue too. There's a difference between Xbox pc subscription that links to EA play and the Xbox. Ultimate, the Xbox ultimate has a cloud gaming, which then doesn't cross entitlement. And when I unlinked my Xbox account directly through the EA account, I was able to have my own licensing, be the primary licensing and able to run my Sims games again. I'm now troubleshooting on if having EA play only through my Xbox app still grants me access to certain games, but for now I have resolved The Sims issue. Do not have your xbox account?Linked into your e a account.It will overlap the licensing, especially if you're only using the xbox pc subscription