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L15ard's avatar
L15ard
8 months ago
Solved

game not available for purchase

Whenever i try to play Sims 4 or Apex i cant open them or update them , it just says "Not Available for purchase"   , it says this for every single game in my library and store
Please Help 

pc
technical issues
  • EA_Leeuw's avatar
    EA_Leeuw
    8 months ago
    INFO - Post Marked as Solution for Visibility

    Hi everyone,

    If you're experiencing issues with your EA app library (such as games suddenly disappearing) and you're located in Kosovo or Serbia, we have a dedicated thread for this topic HERE. Please report your issue there rather than in this thread.

    If you're encountering a general issue where the EA app states a game is "Not available for purchase," please continue to use this thread.

    Thank you!

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  • riritutulinjo's avatar
    riritutulinjo
    New Novice
    8 months ago
    @SansGelatine Kosovo. I checked the region list, it didn't say that I can't download it here. I already had the game installed and played it. But one day it just disappeared and haven't had the chance to download it anymore.
  • SansGelatine's avatar
    SansGelatine
    Icon for EA app Team rankEA app Team
    8 months ago

    Thanks. There is an issue specific to Kosovo which is being investigated.

  • v7yi2waa4d82's avatar
    v7yi2waa4d82
    8 months ago

    Please let me also know if the issue gets somehow resolved since I am trying a lot of things but nothing is working and chat support does not really help!!

  • KyroMiller_1's avatar
    KyroMiller_1
    8 months ago

    edhe un prej kosoves edhe tnjejtin problem. Nese gjen naj fix kallxom

  • riritutulinjo's avatar
    riritutulinjo
    New Novice
    8 months ago
    @KyroMiller_1 shume qudi. une e pata lojen. si u bo update EA app, mi heki krejt. Tash as me e download lojen spo muj.

    Jom tu qu reports te EA app, se poget naj bug update i ri. Se ne Sony po muj me download veq ne MAC spo me len.
  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    8 months ago
    INFO - Post Marked as Solution for Visibility

    Hi everyone,

    If you're experiencing issues with your EA app library (such as games suddenly disappearing) and you're located in Kosovo or Serbia, we have a dedicated thread for this topic HERE. Please report your issue there rather than in this thread.

    If you're encountering a general issue where the EA app states a game is "Not available for purchase," please continue to use this thread.

    Thank you!

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