game not downloading
hello, I bought a sims 4 game pack and it isn't downloading. It says purchased but doesn't appear on my game.
Forum Discussion
EA_mplsnow
Community Manager
Community ManagerHey raechick1,
Just to clarify, you'll need to download the pack through the EA App, under Library > Sims 4 > Add-ons > Download, and not in-game. Feel free to confirm whether your pack is installed by clicking Sims 4 > Manage > Manage add-ons and checking if it says 'Installed' next to the pack.
If the pack appears as 'Installed' but still isn't available in-game, please go to Marketplace > My Collection and check if the pack is deactivated. If it is, you'll need to click Pack Selection, choose the pack you'd like to reactive, and click confirm.
Let us know what you're seeing, thanks!
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