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Exondra's avatar
Exondra
Not applicable
2 years ago

Game not in Library

I bought Sime Medieval for something easy and quick to play. However it does not appear in my library. It counts as if it's there but it is not actually there. I have cleared catch. Changed location and language settings. I have repaired. Uninstalled and reinstalled app. everything online they have said to do I have tried. When I uninstall another game it shows up where my new game should. Yes, the game said the transaction is completed also. 

2 Replies

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi there @Exondra 

    What exactly are you seeing in your game library- are you being prompted to repurchase your game? 

  • JackaL-Scot's avatar
    JackaL-Scot
    Not applicable
    2 years ago

    I am going to chime in on this as well. EA App is rubbish continually have to exit and restart it because your installed games don't show on left-hand side go to the store it says it in your library and installed click on it, nothing happens ? been happing for months this problem no the only one most of my buddies suffer the same problems but cant be bothered to report because its never fixed.

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