Proplems with paying on the EA App

If i want to pay with Paypal, the window for Paypal opens and i log in but then it doesn´t load properly. And if i want to pay per card they don´t accept it. Everywhere else i can pay with my Visa card put not with EA. I originally wanted to purchase Snowy escape and when it didn´t worked on the App i wanted to purchase it over the website but it isn´t on there apparently.

What do i do now?

account linking

purchase issue

2 Replies

EA_cuervo
Community Manager
11 days ago
Hey there, I'm sorry to hear you're having trouble completing a purchase in the EA app.

If the window is not loading, please try clearing the EA app's cache. In case it's not accepting a specific payment method, you can find troubleshooting steps for payment issues here.

I hope this helps.
EA_cuervo
Community Manager
4 hours ago
Hi there, I'm just checking whether you've managed to get this sorted. Let us know if you still need any help.