Forum Discussion

jawbaws's avatar
5 years ago
Solved

Game Pass Something went wrong... To continue linking your EA Account

Product: EA Desktop Platform:PC Error Report ID (learn how to create an Error Report ID in the sticky post) Which client functionality are you experiencing this bug with? Other (Please Describe) ...
  • EA_Jason's avatar
    EA_Jason
    4 years ago

    Just making sure @toddgarvin, there are different things that could be causing this and different issues requite different approaches:

    • Make sure that you are logging in with the correct EA account. This will be the one that is linked to the Xbox account.
      • Open up an incognito window on your browser, go to https://help.ea.com/en/ and log in with your Xbox account.
      • You EA username will be displayed on the top right. 
    • If you're logging in with the correct EA account and even after resetting your password it will request another password reset after a while, then please get in touch with our support team and request a password reset.
    • Do you get to see a mail address with disabled.ea.com and you cannot perform a password reset? Then reach out to our support team to check if it is possible to recover the account. 
    • Having issues with linking the account?

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