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ashleyholtona's avatar
ashleyholtona
3 years ago
Solved

Games didn't transfer

Hi there,  I just recently got a new computer and wanted to transfer my Sims 4 games and expansions to it. I tried downloading Origin, but then I discovered that Origin had moved to the EA app. I do...
bug
mac
pc
  • EA_Solaire's avatar
    EA_Solaire
    3 years ago

    Heya @ashleyholtona,

    If your game library isn't showing your owned games in the EA App and you're not seeing your DLC, then most likely you're logging into the EA App with the wrong login details. You need to login to the app with the same details that you originally purchased your content on, and you'll see everything available in your library to download and access again.

    I'd recommend checking any emails you have for the email receipt of your purchases so you know which account to login to the EA App to. If you need further help locating the correct login details, that's something live support can help with- you can reach out to live support by submitting a help request here, or you can get in touch with that team via Twitter or Facebook as well. 

EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
3 years ago

Heya @ashleyholtona,

If your game library isn't showing your owned games in the EA App and you're not seeing your DLC, then most likely you're logging into the EA App with the wrong login details. You need to login to the app with the same details that you originally purchased your content on, and you'll see everything available in your library to download and access again.

I'd recommend checking any emails you have for the email receipt of your purchases so you know which account to login to the EA App to. If you need further help locating the correct login details, that's something live support can help with- you can reach out to live support by submitting a help request here, or you can get in touch with that team via Twitter or Facebook as well. 

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