games missing
Hello! ive downloaded ea app after not using origin since 2015. i logged in my old account: [edit: email address removed]. but my library is empty. when i check my ea account online, it still shows...
Forum Discussion
EA_Lanna
Community Manager
Community ManagerThe good news here is that games cannot be removed from an EA account they were purchased on without the Owner's permission and Supports assistance. If you've not asked Support for this, then your games are on your EA account - we just need to do a bit of digging to help identify what's happening here and help it show up again for you. 🙂
A bit of troubleshooting may help them show up in the games library. Could you please try restarting the app or clearing the cache if necessary and let us know if you're still running into this issue after?
Thank you,
EA_Lanna
I’ve just installed the ea app yesterday and tried restarting. Haven’t cleaned cache yet but is there any cache considering it’s a newly installed program?
