Forum Discussion

karakstonia's avatar
karakstonia
3 years ago
Solved

Games not in Game Library

My games are not showing up in my library folder. I contacted support, they had me uninstall and reinstall the EA app. They also had me clear cache but nothing help. They said to put this on the for...
bug
mac
pc
  • thecharsims's avatar
    thecharsims
    3 years ago
    @EA_Illium I'm not 100% sure what you're asking me but I'm able to see my games now. When the app came back online, I was able to see everything I owned. When it wasn't online, I couldn't see anything. It was all in a constant state of trying to load but it was just a black void on a loop. Currently, my app is working. It's online and I can see my games. I hope I answered your question.
karakstonia's avatar
karakstonia
3 years ago

I only have two games. Sims 3 and 4. Both did not show up.

I downloaded Sims 4 again, as it is freetoplay now, in hopes it would bring back the expansion packs too, but I opened the game and i don't have access to my expansions.

Sims 3 is still not there at all.

  • thecharsims's avatar
    thecharsims
    Seasoned Veteran
    3 years ago
    @EA_Illium I "Me Too'd" this. Having the same issue. I'm getting a message stating to hang tight. Things are taking a little longer to load. It's been some time now and it hasn't fixed itself. I did an app recovery and even cleared the cache. Nothing is working.
    • Love_Alison81's avatar
      Love_Alison81
      3 years ago

      I just restarted my computer and it fixed it. @thecharsims did you try that?

    • EA_Illium's avatar
      EA_Illium
      Icon for EA Staff (Retired) rankEA Staff (Retired)
      3 years ago
      @thecharsims I wanted to confirm if you are still seeing this issue?
      • karakstonia's avatar
        karakstonia
        3 years ago

        Yes, I still have this issue. Nothing has fixed the problem so far.

  • karakstonia's avatar
    karakstonia
    3 years ago

    It does not show up in the order history however. I have a screenshot of at least one purchase.

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