Forum Discussion

karakstonia's avatar
karakstonia
3 years ago
Solved

Games not in Game Library

My games are not showing up in my library folder. I contacted support, they had me uninstall and reinstall the EA app. They also had me clear cache but nothing help. They said to put this on the for...
bug
mac
pc
  • thecharsims's avatar
    thecharsims
    3 years ago
    @EA_Illium I'm not 100% sure what you're asking me but I'm able to see my games now. When the app came back online, I was able to see everything I owned. When it wasn't online, I couldn't see anything. It was all in a constant state of trying to load but it was just a black void on a loop. Currently, my app is working. It's online and I can see my games. I hope I answered your question.
thecharsims's avatar
thecharsims
Seasoned Veteran
3 years ago
@EA_Illium I "Me Too'd" this. Having the same issue. I'm getting a message stating to hang tight. Things are taking a little longer to load. It's been some time now and it hasn't fixed itself. I did an app recovery and even cleared the cache. Nothing is working.
  • Love_Alison81's avatar
    Love_Alison81
    3 years ago

    I just restarted my computer and it fixed it. @thecharsims did you try that?

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    3 years ago
    @thecharsims I wanted to confirm if you are still seeing this issue?
    • karakstonia's avatar
      karakstonia
      3 years ago

      Yes, I still have this issue. Nothing has fixed the problem so far.

      • CindyJT's avatar
        CindyJT
        3 years ago

        J’ai le mème soucis depuis hier ! 

    • thecharsims's avatar
      thecharsims
      Seasoned Veteran
      3 years ago
      @EA_Illium No. Restarting my computer didn't fix it. I uninstalled the app, cleared the cache and restarted my pc and it still didn't work. The 2nd time I restarted my pc, the app was back online. The app just decided to be back online after I turned my pc on. Seems like a fluke and an issue on their end. I shouldn't have to go through all this to get the app to work. As mentioned, clearing the cache, didn't work even after restarting the pc and I cleared the cache twice. Uninstalling and reinstalling didn't work even after I restarted my pc. Turning my PC off a 2nd time and opening the app, I saw it was online again. So none of those are solutions imho
      • EA_Illium's avatar
        EA_Illium
        Icon for EA Staff (Retired) rankEA Staff (Retired)
        3 years ago
        Hi @thecharsims, Thanks for this update! To confirm with it online can you see your game?

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