Forum Discussion

Moonray911's avatar
Moonray911
3 years ago
Solved

Games not transferred after merging

I merged libraries yesterday. My old EA account is terminated and old games should've been transfered to my current account. But there are not showing up in my library. EA advisor (from help) says th...
bug
mac
pc
  • Moonray911's avatar
    Moonray911
    3 years ago

    I installed EA app on another PC. Games showed up. Problem was in App Recovery utility which is still crashes and consequently can't be used to clear cache (since my cash was clear on this laptop my transferred games showed up). But App recovery utility still crashes on launch. Maybe other people could find this helpful.

    And EA should fix the EA App recovery utility 

Moonray911's avatar
Moonray911
3 years ago

EA Advisors from live support claim that my games are successfully transfered and referred me to post my issue here. If they are right it is problem with a EA desktop app (because I cannot see them in my library but they are seeing those games as transferred).

Is there a way for me to download older versions of EA app (or maybe even origin app if it is not deprecated) to test the if the problem is with last version of the EA app

Moonray911's avatar
Moonray911
3 years ago

I installed EA app on another PC. Games showed up. Problem was in App Recovery utility which is still crashes and consequently can't be used to clear cache (since my cash was clear on this laptop my transferred games showed up). But App recovery utility still crashes on launch. Maybe other people could find this helpful.

And EA should fix the EA App recovery utility 

  • askoloke's avatar
    askoloke
    3 years ago

    I'm having the same problem. Merged my two accounts yesterday and now the contents of the old one (Sims 3 with some DLC) won't show up in the EA app. It does show up as owned content on the EA Help homepage and in the Origin library when I log into Origin on a family member's MacBook. Customer service has suggested everything between logging out and back in, reinstalling, clearing cache, clean booting my PC, etc. I have now basically been told to wait and see, so it seems like they've run out of possible fixes, which feels... not great, but at least I know the game is on my account so if nothing else I'll have to hope it shows up when I buy a new laptop later this year.

    Have your games showed up of their own accord after your last post, or is the issue persisting?

    • XylkerTheron's avatar
      XylkerTheron
      3 years ago

      I'm having the same issue...

      • EA_Solaire's avatar
        EA_Solaire
        Icon for Community Manager rankCommunity Manager
        3 years ago

        @XylkerTheron 

        If your content hasn't all been transferred over to your new account after your merge, live support will need to look into this again with you to and get those remaining games moved over. 

        Please reach back out to live support from the help site here so they can check your game entitlements on both accounts and be sure everything has been properly transferred. 

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