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Banan21370x's avatar
Banan21370x
Newcomer
3 days ago

Games purchased via EA Play on Steam are not working

Hello,

I’m having an issue with all EA games. Ever since I purchased an EA Play subscription on Steam, I haven’t been able to play any of the games; they start to load for a moment, but then I get kicked back to the EA app. I’ve tried everything I could think of, as well as all the suggestions provided by EA Support.

1 Reply

  • EA_mplsnow's avatar
    EA_mplsnow
    Icon for Community Manager rankCommunity Manager
    1 day ago

    Hey Banan21370x​, 

    Since it's been a couple of days, just wanted to check and see if you're still experiencing this?

    If so, can you let us know if you're seeing any error messages when the game brings you back to the EA App? And what troubleshooting steps have you tried so far? Are you seeing the same thing occur when you try launching through Steam and through the EA App?

    It might be worth checking whether the 'Stay signed in with your Steam-linked EA account' option is enabled in the EA App under Settings. 

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