Haven't been able to check for a while but tonight a mandatory EA App update was downloaded and all my games are back! I've checked a couple and they launch fine <3
Hi there,
This is not resolved. I am still experiencing this issue. All my games show in my collection but they all have little grey clock icons in the bottom right and when I click them the app shows Error 500. My app is up-to-date. My error ID I reported earlier was 3d704116-f2f2-4de9-adde-8cf71278beb8. I'm in Aotearoa New Zealand. Originally commented 14 Jan 2023 2:21pm. It is now 14 Jan 2023 10:58pm. I have restarted the app through the help menu. I have restarted my computer. I have logged out and back in. No fix.
Community ManagerThis is the same issue as it happened as a direct result from my games first not being in my library on the app at all. Then the connection issues and Error 500 issues only happened after this was "resolved". My games work perfectly fine on Origin.
Community ManagerIt is related as it happened directly from the first issue where I originally couldn't see my games in my collection, and then when EA claimed to have "fixed" that issue all my games came back like this. This is some sort of server to account to app connection issue with verifying my games? See my post above for the picture. I can't even see the properties of these games in the app.
I had a membership in the past on Origin. but that's been cancelled for a long time now. I fully own these games.
