Haven't been able to check for a while but tonight a mandatory EA App update was downloaded and all my games are back! I've checked a couple and they launch fine <3
This is the same issue as it happened as a direct result from my games first not being in my library on the app at all. Then the connection issues and Error 500 issues only happened after this was "resolved". My games work perfectly fine on Origin.
Community ManagerIt is related as it happened directly from the first issue where I originally couldn't see my games in my collection, and then when EA claimed to have "fixed" that issue all my games came back like this. This is some sort of server to account to app connection issue with verifying my games? See my post above for the picture. I can't even see the properties of these games in the app.
I had a membership in the past on Origin. but that's been cancelled for a long time now. I fully own these games.
Community ManagerI couldn't figure out how because the pathway shows "help with a game" which only lets me select individual games when this is ALL my games, and the "manage your account" pathway doesn't have a suitable option either. Will I have to create a case for every single individual game I own, and therefore have to deal with multiple different customer service reps for this one issue?
