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mollysdollys's avatar
mollysdollys
2 years ago
Solved

Glitch during buying a bundle and now not everything I bought is showing up in g

I bought a bundle (horse ranch + werewolves + cool kitchen stuff) but it glitched and said the sale didn't go through. However, PayPal has already processed the charge and werewolves and cool kitchen...
pc
technical issues
  • EA_Solaire's avatar
    EA_Solaire
    2 years ago

    @mollysdollys 

    Snowy Escape is an expansion pack, not a game pack. It sounds like you may have selected the wrong expansion in your bundle if you're seeing that pack instead.

    If you're interested in a refund on this purchase, you can reach out to live support from the site here and they'll take a look with you: https://help.ea.com/en/help/faq/using-ea-help/ 

  • mollysdollys's avatar
    mollysdollys
    2 years ago

    No, but it is showing Snowy Escape, Werewolves, and Cool Kitchen Stuff, which I wasn't even aware it was possible to buy a bundle with two game packs and not an expansion pack, but I guess I have Snowy Escape now.

    • EA_Solaire's avatar
      EA_Solaire
      Icon for Community Manager rankCommunity Manager
      2 years ago

      @mollysdollys 

      Snowy Escape is an expansion pack, not a game pack. It sounds like you may have selected the wrong expansion in your bundle if you're seeing that pack instead.

      If you're interested in a refund on this purchase, you can reach out to live support from the site here and they'll take a look with you: https://help.ea.com/en/help/faq/using-ea-help/ 

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