Haven't been able to reinstall the EA app after it crashed 2 weeks ago
I have been playing The Sims for a quarter of a century, and have never had as major of a problem as I have had for the past 2 weeks! I was playing Sims 4 two Saturdays ago when the game started glitching, specifically with the camera controls. It got to the point that I couldn't control the camera at all - luckily my computer is a touch screen so I was able to save and exit my game that way. I also restarted my computer. When the computer restarted, the EA app had disappeared from my computer. Since then, I have tried reinstalling the app countless times unsuccessfully. I have posted my issue on a subreddit about The Sims 4, and I have been in contact with EA support close to a dozen times since then. None of the suggested fixes have worked. I either get an error message when I attempt to install the EA app, or it says installing indefinitely (I once left it "installing" overnight and when I checked the next day, it still said installing). My computer is brand new as well, and everything worked fine with the game and the app for these first couple of months since I bought it. The amount of money I have spent on EA products for the past 25 years also further infuriates me about this situation. Doe anyone have any advice? I am going through withdrawals from Sims 4!