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fleecie711's avatar
fleecie711
6 months ago

Haven't been able to reinstall the EA app after it crashed 2 weeks ago

I have been playing The Sims for a quarter of a century, and have never had as major of a problem as I have had for the past 2 weeks!  I was playing Sims 4 two Saturdays ago when the game started gli...
pc
technical issues
EA_cuervo's avatar
EA_cuervo
Icon for Community Manager rankCommunity Manager
6 months ago

Hey @fleecie711,

I'm sorry to hear you're unable to reinstall the EA app and play your games. If you can't get the installation to finish, you can try to use Ccleaner to clear any temp and cached files that might be preventing this. 

To delete them, you can try using CCleaner to clear out issues and errors.

For instructions on how to use Ccleaner to uninstall apps, click here.

While we suggest using CCleaner, EA does not provide user support for this program–use it at your own risk. Please follow any installation guides straight from CCleaner when installing and performing program set-up. You can find help on CCleaner’s support page.

Once that's done, please restart your PC and try reinstalling the EA app.

Let us know how that goes, 

  • fleecie711's avatar
    fleecie711
    6 months ago

    That didn't work either.

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