Community ManagerHey @lgaudet going forward you will need to use the EA app to play your EA games.
Darko
@EA_Darko any ETA on the EA app being fixed?
$$$$$ in purchased expansion packs and add-on content shows I no longer own it. Existing game files are not playable. My guess is because they have content I bought that the new EA app does not recognize I own. The only option is to start a new blank game with base game content and a lot of missing content. Reinstall does not work.
If I try to reinstall any missing content from the EA app, it would require me to re-purchase content I already paid for.
If I try to reinstall any missing content from the game launcher, it says the game has to be updated and install failed. There is no option to update the game and "repair" did not repair anything.
Thank you,
Same here.
I've now had this problem on other PCs, all Windows 10 Pro 64 bit, all fully Patched, all working absolutely fine, and all cannot Upgrade from Origin to the mandatory EA App.
Now I cannot access any paid for content, and cannot go back to Origin.
There is no option to override the forced EA Upgrade, it now dominates the Origin screen, and there is no workaround.
I have tried all of the various suggestions to get around this, such as Running the EA App download as Administrator, making sure all Windows Modules are updated, and turning off Anti-Virus.
Nothing works.
The EA App Upgrade always downloads stuff, then halts at the Installation Screen, then, after a little while, it announces something has gone wrong. and would I like to submit a Report to the Droids, which I do every time.
I must stress this exact same issue has happened on different well specified PCs and Laptops, and it is very obviously an EA App problem.
This is, effectively, a catastrophic EA App Upgrade failure, because it totally prevents any access to existing paid-for Content.
There is no obvious way around this, and nobody should be expected to spend hours trying to find a way around what should be a simple update.
I tried the EA App on a new Lenovo i7 with 16 gigs of RAM. It has Win 10 64 bit and McAfee installed on it. It has seen about 4 websites.
The EA App is DOA. Forget it peeps. EA was careless when they released this app and is unwilling to entertain the idea of fixing it.
EA is the new Hummer, they're just too disconnected from their customers to know it.
Was this ever fixed? I was forced to update on 2/28/23 and the same thing happened to me. I chatted with a person from EA Support and they said it was a known issue. I'm irritated that it was a known issue months ago and they still forced people to install this app. I've spent THOUSANDS of dollars on the Sims franchise content, and other games, that I now can no longer access.
Somebody make it make sense...PLEASE!
@nakei_lilly wrote:Was this ever fixed? I was forced to update on 2/28/23 and the same thing happened to me. I chatted with a person from EA Support and they said it was a known issue. I'm irritated that it was a known issue months ago and they still forced people to install this app. I've spent THOUSANDS of dollars on the Sims franchise content, and other games, that I now can no longer access.
Somebody make it make sense...PLEASE!
Years* it was an issue YEARS ago.
typical EA
except in this case it's actually hurting them
