Forum Discussion

JVKarupa's avatar
3 years ago
Solved

How to fix EA app Error 500?

Good day,

The EA Platform has been showing a 500 error for the past week now. could you guys please assist with this. it's holidays and I've been wanting to play my games. 

Please advise on this ASAP.

Thank you Kindly. 

(find attached)

[CM - Edited title for clarity]


  • Marked as Solution for visibility & in order to collect information.


    Hey all, 

    For anyone running into this issue continuously, if you could run the EA Error Reporter, submit your report, then post your Report ID in this thread it would be helpful for our investigation. 

    Thanks!

239 Replies

Replies have been turned off for this discussion
  • I as well keep getting that error despite all efforts.

    My report ID is f226e195-3022-4173-a646-126aac623cd9

  • soytali's avatar
    soytali
    Seasoned Newcomer
    1 year ago

    Product: the EA app
    Platform:PC
    Error Report ID (learn how to create an Error Report ID in the sticky post) 0e329d6d-bf65-4ba4-9b10-e30e7c33826c
    Which client functionality are you experiencing this bug with? Opening the app and play my game.
    When did this happen? (dd.mm.yy hh:mm) 11/6/2024
    Summarize your bug So I just started getting this error message on EA when I open the app, and I can't load my game up. I've tried everything: clearing the EA cache AND DNS cache, ending background service on Task Manager, repairing the app, restarting my computer, uninstalling and reinstalling the app, and still nothing. I'm more than frustrated since I've been doing this since 6 o'clock in the morning trying to figure it out.
    How often does the bug occur? Every. single. time.
    Steps: How can we find the bug ourselves? Opening the EA App
    What happens when the bug occurs? I can't even launch my game to play.
    What do you expect to see? My game actually starting up so I can play.

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    5 months ago

    Hi all,

    I'm going to close this thread to stop it from being necro'd.

    If you're experiencing the same or a related problem or want to start a new discussion, please create a new topic or respond to a more current thread.

    Thank you.

Featured Places

Node avatar for EA app Technical Issues & Bugs

EA app Technical Issues & Bugs

Having issues with the EA app? Join us to report bugs, and find help with downloads, DLCs, purchases, and login errors.Latest Activity: 1 hour ago
8,729 Posts