Forum Discussion

New Ace

15 hours ago

Solved

Cannot play Mass Effect Andromeda through Steam on Steam Deck.

Hi, I’ve just started getting an error code of INST-21-25005 when I’ve attempted to play Mass Effect Andromeda through Steam on my Steam Deck. I didn’t have this issue previously, and it’s only just started happening as of right now. I have The Sims 4 installed on my Steam Deck and that game works perfectly fine, no issues with the EA App there.

Blayer98
41 minutes ago
I’ve been able to fix the issue now by instead switching to the default Steam Play settings (Proton Experimental) and performing a factory reset where I erased my user settings and configurations. If anyone else is encountering this issue, please make sure you are on Proton Experimental.

3 Replies

Blayer98
New Ace
15 hours ago
I’ve also just encountered another error code:
INST-14-1627
Blayer98
New Ace
11 hours ago
I’ve tried the following:
Factory Reset
Delete 1238000 prefix (ME:A’s compatdata folder on Steam)
Sending error reports
Shutdown and restart Steam Deck
Attempting to run the game from Steam in Desktop Mode
Attempting to run the game from Steam in Gaming Mode
None of these things have fixed this issue in anyway, and I don’t understand why this issue is occurring because there shouldn’t be a problem! I cannot play the game I paid for all of a sudden and it makes no sense! Please comment if you currently encounter this issue!
Blayer98
New Ace
41 minutes ago
I’ve been able to fix the issue now by instead switching to the default Steam Play settings (Proton Experimental) and performing a factory reset where I erased my user settings and configurations. If anyone else is encountering this issue, please make sure you are on Proton Experimental.