How to fix Error Code EC:10000 or EC:10500 in EA app?

Hey everyone, We've noticed some of you are still running into the "Something went wrong - There is a problem with your account" or "Something went wrong - Due to the effects of a particularly stu...

bug

mac

Virdanis

Newcomer

8 days ago

have tried several times to log in to EA app for the first time in a while and I keep getting EC:10500. I tried repairing the app and it still doesn't work. logging into the EA website works fine, it's just the app that's having a problem.

EA_mplsnow
Community Manager
6 days ago
Hey Virdanis,

If you haven't already, can you please try clearing the EA App's cache and running the app as Admin before logging in again?

I've merged your post with the main thread for this error code. Please check out the first post for some additional troubleshooting steps if the error persists. Thanks!