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EA_Leeuw's avatar
EA_Leeuw
Icon for Community Manager rankCommunity Manager
9 months ago
Solved

How to fix Error Code EC:10000 or EC:10500 in EA app?

Hey everyone, We've noticed some of you are still running into the "Something went wrong - There is a problem with your account" or "Something went wrong - Due to the effects of a particularly stu...
bug
mac
pc
  • EA_Leeuw's avatar
    EA_Leeuw
    8 months ago
    RESOLVED TEMPORARY OUTAGE - Post Marked as Solution for Visibility

    Hi everyone,

    We experienced a temporary outage affecting some EA app services, causing some users to receive the EC:10000 error when trying to launch or log in. This issue was resolved around 10:30 am GMT+1 this morning.

    Thank you for reaching out in the thread.

    Previous accepted res.

priteshstayade's avatar
priteshstayade
2 years ago

Every Time I try to log in, it shows Error code EC 10000 (sometimes EC 10500). What's the point of purchasing EA Games if all the games I have purchased, I can't access anymore? Origin worked fine, you destroyed every credibility left by moving to EA App which is not working for most users. On the rare occasions that I'm able to log in, it doesn't launch games.

CM edit: edited title for clarity.

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Those error messages generally point to a system related issue rather than EA app one @priteshstayade.

    What troubleshooting steps have you tried?

    Darko

    • laurez1174's avatar
      laurez1174
      2 years ago
      @EA_Darko I have this same error, I have tried repairing, uninstalling and resetting my pc.
      • Calavera10lol's avatar
        Calavera10lol
        2 years ago

        I tried login  in another acount then logout and getting into my main acount, for me that worked 

    • ArmandusRem's avatar
      ArmandusRem
      2 years ago

      Same thing happened to me. Checked firewall, Clean install of app on two different devices. Tried on different network as well. Still no connectivity. Kinda feeling the same anymore. Get rid of these launcher requirements that hamstring our ability to use the product we paid for!

    • hercuelee's avatar
      hercuelee
      2 years ago

      dude EA is straight broken plz refund all games purchased since 2014

      • Cropdusster's avatar
        Cropdusster
        2 years ago

        Fr please refund me. I haven’t been able to play ever since. It’s wrong. 

  • Diamonddaboss1's avatar
    Diamonddaboss1
    2 years ago

    I have an issue with opening your app and have been having one for the past few days. I have made no purchases on the ea app. I only play the (free) sims 4. I have uninstalled, reinstalled, repaired, and restarted my windows 11 computer. I haven't made any changes to my computer, so this isn't a problem on my side I have spent more than 200$ dollars on The Sims 4 game. have YOU spent 200$ on The Sims 4 game?? NO!!! so I suggest you take a page out of Dora the explorers handbook and lend me a helping hand. I feel betrayed, used, and sad because I'm already depressed enough spending more than 200$ dollars on a video game just to not even be able to open the app I access it on. I see another person having a similar issue so this is a common issue, it's just you disregarding to fix your app. Be so for real you have a multimillion-dollar app for what? what are you spending that money on? because I bet it isn't the sims 4 like I am. So, please help someone who is BROKE and SAD. I just want to open your app that you don't even care to fix. its giving neglectful. Please send help so I don't have to spend another 200$ dollars. The problem is so random enough as it is I really don't need to be neglected right now like you are neglecting the rest of the users with this problem.

    I login like normal then the window closes then opens back up saying "something went wrong, there's a problem with your account error code:10000."

    p.s, I will sue.

    Love, Diamond

    • MissDarlingDear's avatar
      MissDarlingDear
      2 years ago

      Yeah I recently downloaded the Daring bundle via the epic games 

      Linked my ea and epic accounts together but I'm get the error code same as yours.

      My head's battered.

    • superlative70's avatar
      superlative70
      2 years ago
      @Diamonddaboss1 ive been getting the same error code for need for speed ea NEEDS TO FIX IT NOW!!!
    • FireFriend50001's avatar
      FireFriend50001
      2 years ago

      I have been getting the same thing and it sucks cus me and my friends were going to play Dead Space 3 together but I cant because of this STUPID bug 

  • GODFTHR's avatar
    GODFTHR
    2 years ago

    Facing same issue. Please help.

  • rrraikkonen's avatar
    rrraikkonen
    2 years ago

    Same thing here. It's been almost a week and I can't still launch the game. Anyone know how to fix this issue yet?

  • Blurfoxxyy's avatar
    Blurfoxxyy
    2 years ago

    Pls gelp mine is like taht aswell and its been a month how do I fix it?

  • kxen's avatar
    kxen
    2 years ago

    Hey Man, I faced the same problem too, turns out my vpn was on. If you turn it off (atleast in my case) it worked. 

    • kxen's avatar
      kxen
      2 years ago
      @kxen faced the same error too, turns out my vpn was on. Turned it off worked for me
      • Mazeloth's avatar
        Mazeloth
        2 years ago

        That was my problem also. EA blocks you from using a VPN.

    • Alcor35's avatar
      Alcor35
      2 years ago

      Lotss of thanks to you mate ! This also worked for me.

    • CROWBOCOP's avatar
      CROWBOCOP
      2 years ago

      that worked. thanks pal. my vpn was on too

  • anjealous's avatar
    anjealous
    2 years ago

    Did you link you EA and Epic accounts together?

    • EA_Shepard's avatar
      EA_Shepard
      Icon for Community Manager rankCommunity Manager
      2 years ago

      Hey Everyone,

      We see that quite a few players are still running into this issue. If you still get this, please try the following:

      PC Troubleshooting:

      Spoiler
      • EA App's Cache (Top Left Menu > Help > App Recovery)
      • Repair/Verify your game based on which client you are launching from
      • EA App - Repair (My Collection > Tile Dots > Repair)
      • EGS - Repair (Library > Tile dots > Manage > Verify)
      • Steam - Verify in your library
      • Run the System File Checker tool then Check for Windows and GPU updates 
      • Default your game to the high-performance GPU, AMD Settings | Nvidia Settings | Windows Settings
      • Guide for Troubleshooting Graphics issues
      • Install/Repair your VC++ files for the game (Microsoft VC++ Link)
      • Download and update DirectX
      • Put your device in a Clean Boot then launch the game
      • Try the Game in different Compatibility settings
      • Remove any over-clocking or undervolt settings or software and check if the issue continues
        Try a Clean Boot

      Connection Steps

      Spoiler

      If these steps do not work, we will need the following from you

      • Platform:
      • Platform ID:
      • Region:
      • Are you using an internal or external drive?
      • Are you using an HDD or SSD?
      • Date this issue started (is it still happening?)?
      • Other error(s)?
      • If possible, share a Screenshot or Clip...⬅️We love these
      • Please share a DxDiag
      • EA App Error Report ID Here
      • MPRViral's avatar
        MPRViral
        2 years ago

        None of these solutions will work for me as I can't actually get into the app to do any of them. The error comes when I'm still trying to log in, so I am unable to view cache or any of the other solutions that involve opening the app.

  • FunnestMan's avatar
    FunnestMan
    2 years ago

    Something I discovered while encountering this error is that it can do with the amount of bandwidth your PC is already using. I was downloading a large application while trying to open the EA app, but it gave me this error until my download was done and then I had no problem logging in whatsoever. 

  • CDLGaming001's avatar
    CDLGaming001
    2 years ago

    Same issue. Wasn't having any problems with the app before the weekend. Now I can't launch FIFA or Jedi Survivor because the app doesn't work properly. Seriously, I bought the games through Steam, you guys already have my money, why does the game need to launch through a second game launcher that's been plagued with bugs since it launched? If I buy it through Steam it should only have to work through Steam.

    (cm edit - removing language)

    • EA_Shepard's avatar
      EA_Shepard
      Icon for Community Manager rankCommunity Manager
      2 years ago

      @CDLGaming001 When you try to launch the other games what specifically is happening?

      • SUPREMEE7's avatar
        SUPREMEE7
        2 years ago
        @EA_Shepard It is an issue while log in the error code 10000 appears. Plz fix this. This is so frustrating
    • JustDoinItBig's avatar
      JustDoinItBig
      2 years ago

      EXACTLY! Please tell me you found a fix. The only thing that semi worked for me was turning off the firewall. But I shouldn't have to do that to play a freaking game. 

      • SUPREMEE7's avatar
        SUPREMEE7
        2 years ago
        @JustDoinItBig I have a quick solution for your ea app log in error 10000 which worked for me.
        .
        .
        Change the public dns server address
        1.hold windows key and press R to open run.
        2.in the run dialog box type ncpa.cpl then click ok.
        3.right click your network adapter and click properties.
        4.select internet protocol version 4(tcp/ipv4) and click properties.
        5.tick the use the following dns server address and infront of prefferred DNS server type 1.1.1.1
        6. Infront of alternate dns server type 1.0.0.1
        7. Click ok to save settings.
        8. Restart your pc.
        This worked for me i hope this will fix your issue.
        Thank me later🙌
  • Skyer98's avatar
    Skyer98
    2 years ago

    HI

    I had the same issue

    I uninstaleld porofessor and overwolf and reset my settiings in killer control centre and it works now!!

    • Its_Ady1605's avatar
      Its_Ady1605
      2 years ago

      What settings did you change for Killer app...?

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