Community Manager
Every Time I try to log in, it shows Error code EC 10000 (sometimes EC 10500). What's the point of purchasing EA Games if all the games I have purchased, I can't access anymore? Origin worked fine, you destroyed every credibility left by moving to EA App which is not working for most users. On the rare occasions that I'm able to log in, it doesn't launch games.
CM edit: edited title for clarity.
Same issue. Wasn't having any problems with the app before the weekend. Now I can't launch FIFA or Jedi Survivor because the app doesn't work properly. Seriously, I bought the games through Steam, you guys already have my money, why does the game need to launch through a second game launcher that's been plagued with bugs since it launched? If I buy it through Steam it should only have to work through Steam.
(cm edit - removing language)
Community Manager@CDLGaming001 When you try to launch the other games what specifically is happening?
Keeps saying Error Code: EC:10000
Won't even give me the opportunity to log in. Message keeps popping up over and over. These PC games are getting annoying. With all that you have to sign in to and load on your PC to play!!!!!!!! !!!!!!!!!!!!!!!!!!!
Haven't played madden yet!!!!!
Nothing. It tries to launch the game throug Steam and the EA app opens and immediately closes. I try to launch the EA app on its own and the app is bugged. I get the yellow "this is taking longer than expected" banner at the top of the window and my Library page won't load at all. I don't use VPN, I'm not downloading anything in or out of the app, only other application I have open is Steam but it's not doing anything aside from trying to launch the game. EA games are the only ones that have this issue.
Community ManagerHey everyone,
There are some updates being pushed through the EA App. With this one, can you make sure you run through the following real quick? Should only take a couple of minutes to do.
If you are using Steam, Repair any games you are launching here first.
EA App
EA App's Cache (Top Left Menu > Help > App Recovery)
If the game is in the EA App and not Steam, repair and update your game
Close the EA App
Close as many programs as you can that you have open on your PC.
Delete Windows Temp Files
If you have no updates to the app(s) or games after this, try to launch the game(s) again.
EXACTLY! Please tell me you found a fix. The only thing that semi worked for me was turning off the firewall. But I shouldn't have to do that to play a freaking game.
Community ManagerHey everyone.
There is a lot of good info here as this seems to be more network/permission based as from what is described and what did and did not work. Can we try the following steps and let me know if they work or do not work?
Connection Steps
Thanks to @SUPREMEE7 for these steps.
Change the public dns server address
1.hold windows key and press R to open run.
2.in the run dialog box type ncpa.cpl then click ok.
3.right click your network adapter and click properties.
4.select internet protocol version 4(tcp/ipv4) and click properties.
5.tick the use the following dns server address and infront of prefferred DNS server type 1.1.1.1
6. Infront of alternate dns server type 1.0.0.1
7. Click ok to save settings.
8. Restart your pc.
