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EA_Leeuw's avatar
EA_Leeuw
Icon for Community Manager rankCommunity Manager
2 years ago

How to fix Error Code EC:10000 or EC:10500 in EA app?

Hey everyone, We've noticed some of you are still running into the "Something went wrong - There is a problem with your account" or "Something went wrong - Due to the effects of a particularly stu...
bug
mac
pc
chiiba09's avatar
chiiba09
Not applicable
3 years ago
  • EA App/Steam/Epic: EA App
  • EA ID: courtcourt14
  • Steam ID: 76561199097563978
  • Windows OS: 10 
  • Windows OS version: 22H2
  • GPU model and driver version: Nvidia RTX 2060 Super 31.0.15.3598
  • Antivirus installed: None
  • Connected via VPN: No
  • Region: North America
  • Are you using an internal or external drive? internal
  • Are you using an HDD or SSD? SSD
  • Date this issue started (is it still happening?) It's been happening on and off since I downloaded the game.
  • Any other errors? Yes, constant issues getting the game to even open. Constant issues connecting to EA servers when the game finally does launch. I'm able to play tons of other games with zero connection issues, this is only with FIFA.
  • If possible, share a Screenshot or Clip:
  • Attach a DxDiag: 
  • Attach the EA App Error Report ID: I get both EC 10500 and EC 10000 sometimes when I open the game from Steam. When I open from the EA App, it just says it can't connect to servers and never launches the game.
EA_Shepard's avatar
EA_Shepard
Icon for Community Manager rankCommunity Manager
3 years ago

@chiiba09 Can you attach the EA App Error Report ID Here

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