Forum Discussion

Community Manager

1 year ago

How to fix Error Code EC:10000 or EC:10500 in EA app?

Hey everyone, We've noticed some of you are still running into the "Something went wrong - There is a problem with your account" or "Something went wrong - Due to the effects of a particularly stu...

bug

mac

dp1mvt3li2gw

2 years ago

I just registered in EA. I want to download Sims 4. I had to download EA app and I cannot access to my account. I can do it online using website but in EA up there appeared problems. It happened two day long. I fiill login password and it just kick me out from the program and text that there is a problem with my account. I even made second account - the same thing.
Error code: EC: 10000

EA_Barry

Community Manager

2 years ago

@dp1mvt3li2gw

Please make contact with an EA Game Advisor for assistance.

Click the following link to get started: https://help.ea.com/en/contact-us/

For help with contacting an Advisor, please see this link: https://help.ea.com/en-us/help/faq/contact-ea-help/

Thanks.