Community Manager
Every Time I try to log in, it shows Error code EC 10000 (sometimes EC 10500). What's the point of purchasing EA Games if all the games I have purchased, I can't access anymore? Origin worked fine, you destroyed every credibility left by moving to EA App which is not working for most users. On the rare occasions that I'm able to log in, it doesn't launch games.
CM edit: edited title for clarity.
I changed to the ea app on Sunday 19th May - all went smoothly and I opened the sims successfully. Came to open the ea app on Tuesday 21st May at first it took several clicks to display anything then eventually the login page appeared. I logged in then it showed the EC: 10000.
I have restarted and re-downloaded the app as well as trying to open it on several different wifi sources and hotspots.
Nothing has worked so ANY help would be appreciated as I’m desperate to get it fixed!!!
I have tried ALL the options in this thread the best I can - this was difficult as all of them were fixes for windows/pc not for Mac. I have spent hours researching and trying to fix this issue and its still not resolved. This is so disappointing any help at all would be highly appreciated.
It seems to be an ISP issue for me. Im from Norway and use Telia. Confirmed yesterday on reddit that another user had same issues as me. EC-10500 and cannot log into any ea web services such as companion, web app or website.
Currently logged in on ea on my phone using my mobile network (another ISP).
When connected to wifi I cannot log into ea services as it redirects me to signin.ea.com/p/juno/offline?locale=en_US&theme=theme everytime.
Not sure if this needs a fix from ISP or EA. Please advise. Done all the suggestions for fixes here already.
I've got the same problem. Can't log on to the app, the error code 10500 appears. But I don't think this is connected to the WIFI. I've tried several WIFIs and I tried to share internet from my phone , nothing works.
