Forum Discussion

EA_Leeuw's avatar
EA_Leeuw
Icon for Community Manager rankCommunity Manager
1 year ago

How to fix Error Code EC:10000 or EC:10500 in EA app?

Hey everyone, We've noticed some of you are still running into the "Something went wrong - There is a problem with your account" or "Something went wrong - Due to the effects of a particularly stu...
bug
mac
pc
BossHug2004's avatar
BossHug2004
1 year ago

EC:10500 

I downloaded EA app to play some newly installed games, but I can not access the app saying that its due to a "stubborn issue". 

I have done the tips and tricks and followed turtorials to no help. 

What is the issue and can someone help? 

EA_Pulsar's avatar
EA_Pulsar
Icon for Community Manager rankCommunity Manager
1 year ago

Thank you for submitting your reports. Our team is currently investigating this issue. Could you please confirm the name of your Internet Service Provider (ISP) and your region? If possible, please use the EA Error Reporter to send us the error Report ID, as it will greatly assist in our investigation. You can find instructions on how to create an error report in the "If you can’t open the EA app" section of this article on our website.

Featured Places

Node avatar for EA app Technical Issues & Bugs

EA app Technical Issues & Bugs

Having issues with the EA app? Join us to report bugs, and find help with downloads, DLCs, purchases, and login errors.Latest Activity: 15 seconds ago
8,787 Posts

Recent Discussions