Forum Discussion

Community Manager

1 year ago

How to fix Error Code EC:10000 or EC:10500 in EA app?

Hey everyone, We've noticed some of you are still running into the "Something went wrong - There is a problem with your account" or "Something went wrong - Due to the effects of a particularly stu...

bug

mac

VildNorth

New Rookie

1 year ago

Been having this issue for weeks and are waiting in Norway for a solution. Do anyone have any updates? Ive tried everything, but I can not even log in to the app.

Simskrystallen

1 year ago

@VildNorth It should work again now. :-)

ShazboTZer0
Seasoned Newcomer
1 year ago
Yup. They fixed the resource I mentioned. It now works.
VildNorth
New Rookie
1 year ago
Really? I was so happy when I saw this, but I tried logging in just now and still get the EC 10000☹️
- Simskrystallen
  1 year ago
  @VildNorth Try a "App Recovery". :-)
  
  https://answers.ea.com/t5/Information-Guides-and/INFO-GUIDE-Troubleshooting-the-EA-app/m-p/13046148#EAappAppRecoveryWindowsPC
  - VildNorth
    New Rookie
    1 year ago
    @Simskrystallen I did see this post, but I get stuck at step one because there is no Help button.