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Community Manager

1 year ago

How to fix Error Code EC:10000 or EC:10500 in EA app?

Hey everyone, We've noticed some of you are still running into the "Something went wrong - There is a problem with your account" or "Something went wrong - Due to the effects of a particularly stu...

bug

mac

VildNorth

New Rookie

1 year ago

Really? I was so happy when I saw this, but I tried logging in just now and still get the EC 10000☹️

Simskrystallen

1 year ago

@VildNorth Try a "App Recovery". :-)

https://answers.ea.com/t5/Information-Guides-and/INFO-GUIDE-Troubleshooting-the-EA-app/m-p/13046148#EAappAppRecoveryWindowsPC

VildNorth
New Rookie
1 year ago
@Simskrystallen I did see this post, but I get stuck at step one because there is no Help button.
- VildNorth
  New Rookie
  1 year ago
  @Simskrystallen
  
  Thank you so much for trying to help me! I really appreciate it :-)
- Simskrystallen
  1 year ago
  @VildNorth Do you play on PC or MAC?
  - VildNorth
    New Rookie
    1 year ago
    @Simskrystallen Mac (unfortunately)

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How to fix Error Code EC:10000 or EC:10500 in EA app?

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