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EA_Leeuw's avatar
EA_Leeuw
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9 months ago
Solved

How to Fix the "You don't have access" Error in EA app - '24

Hey everyone, We've noticed some of you are still running into the "You don't have access" error in the EA app while downloading or installing games or DLCs, or when trying to launch one of your g...
pc
technical issues
  • EA_Leeuw's avatar
    EA_Leeuw
    9 months ago

    RESOLVED Outage May 22, 2024. "You Don't Have Access" Error in EA app.

    Hi all,

    We are seeing RECOVERY of the temporary problem which started on May 22nd at 8 am UTC, which was unintentionally impacting some users, causing them to see the message *"Games have been removed from your library" or *"You don't have access" error on the EA app more frequently than expected.

    Recent reports in this forum thread seem to confirm this trend. Thank you for reporting this to us!

    If you continue to experience the issue, please perform an EA app App Recovery (clear cache) by following the steps here, or reboot the client or machine.

    Thank you.

    Previous accepted res.

    *It's important to understand that both scenarios can also be triggered by valid, non-temporary reasons. For further details on these, please refer to the following links:

    • For the message "Games have been removed from your library" in the EA app, click here.
    • For the error "You don't have access" in the EA app, click here.
kayserojen's avatar
kayserojen
9 months ago

Hello, I downloaded Star Wars Jedi Survivor about a week ago. I have been playing for a week, but when I looked today, I cannot enter the game. When I click on the game icon, I get the "you don't have access" error. At the same time, I can't see my game from the library.

I have an Xbox game pass account. I have access to the game. I've been playing for about a week. At the same time, I have the game installed on my computer right now. The solution suggestions on the internet did not work.

o5quu68m82a7's avatar
o5quu68m82a7
9 months ago

I have EA Play subscription from Gamepass, but the games I used to play are now missing from my library. I also can't download new games as well. Have tried to clear cache, logout-login and uninstall and installed the app, still missing/gone. Already logged a report as well, here is report ID 2430a94d-c67f-45a6-9e4b-14448b7db250

  • Aggie023's avatar
    Aggie023
    8 months ago

    Sims 4 still wont launch through Steam.

    I`ve read some threads, and it seems like a fairly common issue. HAve Sims 4 and som DLC`s on Steam but the game will not launch, Getting the error message " Don`t have acccess"- I have triied all the trouble shoting tips I can find, but nothing seem to solve the issue.

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