EA can't process my payment

Hey maxjacknasty​, 

Sorry to hear that there's been difficulty completing that purchase.

Have you used the same card(s) to purchase something on the EA App in the past? It sounds like you've already gone through these payment troubleshooting steps, so please give the following a try: 

• Removing saved payment methods from your wallet and entering that information when prompted during the checkout process 
• Check in with our live support team and have them take a look at your account to see what might be triggering the error message
• Try purchasing those items on our website instead of the EA App

It might also be worth checking with your bank to see if there are any security concerns there that have been blocking the payment, just to rule that out. 

Let us know how it goes, thanks! 

Hey, thanks for replying

So I just tried purchasing through the website, and I'm still facing the same issues. I am contacting the support team right now- will let you know how that goes.

UPDATE:

I'm being told here by the EA Live Support that only AmEx and JCB cards work? Can't see how this is true, considering I used a VISA card last week to purchase a different item...

Having the exact same message pop up when using my card/ other cards. Unsure on what’s wrong it’s impossible to talk to anyone at ea. I’ve sent an email but no response.

yet another person being toyed and no one want to help him thats crazy! IF ONLY SOMEONE WHO WORKED IN EA CARED.... i hope you guys get helped soon but ive been here over a day and no one here does anything.

That's strange maxjacknasty​, since VISA/Debit VISA is one of our accepted payment methods.

Perhaps try using a different browser and an incognito or private window to see if your purchase goes through then. It'd be worth making sure cookies are enabled and that ad blockers are disabled while you give that a try, and also trying a different network or mobile hotspot. If you have a credit card, I'd give that a try too. 

Have you tried paying after removing the payment method from your wallet? Or alternatively, adding a payment method before checking out? Another option would be to try adding funds to your EA Wallet, then paying through that instead. 

Let us know how that goes, thanks! 

Hey alfd24556​, 

Just to confirm, have you given the steps shared in this thread a try yet? Please check whether you're using one of our accepted payment methods to be sure.

With payment issues, it'd be best to contact our live support team rather than sending an email. Once you submit that form, you'll be redirected to a self-service page that'll have the option to chat with an advisor. 

Let us know what you've tried so far and how it goes, thanks! 

I am having the exact same issue and it is so annoying. Tried multiple cards, venmo, paypal, etc. and nothing works. I hope this issue can be resolved. I also purchased something else from the app about a week ago, but now I cannot use that same payment method or any for that matter

Hey cactusbutt7​, 

I'm sorry to hear that. Just to confirm, have you tried the troubleshooting steps suggested throughout this thread? Specifically, the following: 

• Make sure your billing information on the EA App matches the billing details of your card or payment method
• Remove your payment methods from your account, clear your cache, and try checking out by manually entering your payment details when prompted 
• Make sure your real location matches the location on your EA account 
• Try the troubleshooting steps in this thread 

Additionally, have you tried reaching out to our live support team to have them make sure everything is working properly on the account side? Unfortunately, we can't check or confirm that here on the forums, as we don't have the tools to do so. 

Let us know how it goes, thanks! 

Just wondering if anyone else is still having this issue? So far, the live support team is not able to fix this. They said it could be a server error, but don't have a fix for this. I've uninstalled the game and reinstalled as they suggested, but that didn't work, and tried clearing the cache, repairing the game, etc. So far, no fix, and I can't purchase anything.