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suezhang001's avatar
suezhang001
Seasoned Newcomer
19 hours ago

I’m requesting help with EA Account Recovery.

I’m requesting help with EA Account Recovery.

My old EA account email is: [edit: email address removed]

I can no longer access this EA account (I can’t log in), and I need help to restore access to the account.

Important notes:

  • This EA account is NOT linked to Steam / PlayStation / Xbox / Epic.
  • I am NOT requesting entitlement transfer to another EA account. I am requesting recovery of access to this original EA account.

Information I can provide for verification (please tell me what you need):

  1. EA ID:[edit: email address removed]
  2. Approx. year/month when the account was created: Aug 31, 2014
  3. Country/region where the account was mostly used: China
  4. Previous login devices (PC/console) and city: PC
  5. Purchase proof:Please see the accached file.
  • Order number / transaction ID: Please see the accached file.
  • Game titles purchased on this account and approximate dates/years: The SIMS 4, The SIMS 3, The SIMS CITY
account info

1 Reply

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 hours ago

    Hello. I had to remove the attachment in case it contained account details.

    You will need to contact an advisor so they can help with account recovery. Please use the 'Contact us' button at the bottom of this page to open a case. Thank you.

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