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suezhang001's avatar
suezhang001
Rising Novice
1 month ago

I’m requesting help with EA Account Recovery.

I’m requesting help with EA Account Recovery.

My old EA account email is: [edit: email address removed]

I can no longer access this EA account (I can’t log in), and I need help to restore access to the account.

Important notes:

  • This EA account is NOT linked to Steam / PlayStation / Xbox / Epic.
  • I am NOT requesting entitlement transfer to another EA account. I am requesting recovery of access to this original EA account.

Information I can provide for verification (please tell me what you need):

  1. EA ID:[edit: email address removed]
  2. Approx. year/month when the account was created: Aug 31, 2014
  3. Country/region where the account was mostly used: China
  4. Previous login devices (PC/console) and city: PC
  5. Purchase proof:Please see the accached file.
  • Order number / transaction ID: Please see the accached file.
  • Game titles purchased on this account and approximate dates/years: The SIMS 4, The SIMS 3, The SIMS CITY
account info

6 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    1 month ago

    Hello. I had to remove the attachment in case it contained account details.

    You will need to contact an advisor so they can help with account recovery. Please use the 'Contact us' button at the bottom of this page to open a case. Thank you.

  • suezhang001's avatar
    suezhang001
    Rising Novice
    1 month ago

    I have sent many messages to EA Support through EA Help, but I still haven’t received any response. Could you please help me get in contact with EA Support?

  • suezhang001's avatar
    suezhang001
    Rising Novice
    1 month ago

    My account issue has not been resolved for several months. I have dozens of games on my account, and I have spent a significant amount of money purchasing them.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    1 month ago

    Hello. Can you see your cases when you view them through your account at help.ea.com? Did you get an email with a case number?

  • suezhang001's avatar
    suezhang001
    Rising Novice
    1 month ago

    Thanks for your reply! I’ve been emailing EA Support through EA Help and trying Live Chat since last year, but I still haven’t gotten any response. I didn’t receive any email with a case number.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    1 month ago

    If you're not getting a case number, it means your cases aren't being created. That's why you aren't getting a response. Try using an incognito browser to avoid any issues with cookies.

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