Forum Discussion

Tastee_Girl07's avatar
Tastee_Girl07
Newcomer
3 months ago
Solved

I bought 2 kits, but it still says they need to be purchased

ok so I bought 2 kits, which I usually wouldn't because I don't really like kits, and when I went to download them, it's showing that I don't own them. So, I went to my bank app and the money was tak...
  • EA_Poppy's avatar
    EA_Poppy
    2 months ago

    Hi Tastee_Girl07​,

    I understand that this must be frustrating!

    Usually, if something like this happens, it helps if you clear the cache for the EA app as explained here. Then check the game again and the purchased kits should appear under your add ons. 

EA_Poppy's avatar
EA_Poppy
Icon for Community Manager rankCommunity Manager
2 months ago

axemastersinc​, your post is about a different topic. Please make sure to post on threads that are about the same issue you are having, or create a new one if you cannot find one relating to your issue. 

In your case, you best reach out to EA support, as you probably are logging in to the wrong EA account.

If you should have any further issues with this, please create a new thread on the forum. Thanks. 

axemastersinc's avatar
axemastersinc
Rising Adventurer
2 months ago

Right on but it's the only EA account I use. 

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