Forum Discussion

3 years ago

I cannot download the sims 4 or any of the other packs I have purchased

This all started when growing together was released. I could not download the game for days so I decided to uninstall the game completely. Now i cannot get the game to download at all. The EA app kee...

bug

mac

EA_Solaire

Community Manager

3 years ago

Hi @Trianamore,

Please try the following steps to help clear this error up and get your app back online:

Open task manager, locate EA Background Service, and end task
Clear the cache for the EA app
Run the EA App as an administrator
Check for any background applications blocking the EA App

If you're still seeing this error once you've tried these steps, please let me know!

Trianamore

3 years ago

@EA_SolaireNone of the suggested fixes are working, The EA app continues to say there is no internet connection after attempting to download for about a minute.