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ShamingMelon's avatar
ShamingMelon
Rising Newcomer
7 days ago
Solved

I cant remember what email was used with my account

Hi all, i’ve tried to sign in to my ea account using my xbox/microsoft account which worked. However, when i went into settings to change my name for example, i had to go through my email but the email is different to my microsoft accounts email and i cant for the life of me remember what email was used when creating the ea account. Is there any way for me to figure it out by like sending an email to the microsoft account or something i just want to somehow change it so its my personal email instead this random one with half the name blocked out. Any help is appreciated thanks.

  • Hi ShamingMelon​

    To the best of my awareness, there isn't a way to reveal the email without verifying your identity (i.e., having access to the two-factor authentication). When I test this out on my own account. to edit/reveal the email in place, it prompts me to pop in the code I got through one of the methods I set up:

    If you can't do that, I recommend trying to log in to the older emails you can remember and check for messages from EA in the past. If you set up the two-factor codes to go to your email, test it out by sending the code through and checking for it to appear in your inbox. Or look for old game codes or transaction IDs that you might have bought from the EA app or Origin game store. 

    - EA_Lanna

1 Reply

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    7 days ago

    Hi ShamingMelon​

    To the best of my awareness, there isn't a way to reveal the email without verifying your identity (i.e., having access to the two-factor authentication). When I test this out on my own account. to edit/reveal the email in place, it prompts me to pop in the code I got through one of the methods I set up:

    If you can't do that, I recommend trying to log in to the older emails you can remember and check for messages from EA in the past. If you set up the two-factor codes to go to your email, test it out by sending the code through and checking for it to appear in your inbox. Or look for old game codes or transaction IDs that you might have bought from the EA app or Origin game store. 

    - EA_Lanna

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