I already have origin. Just let me play the games that I PAYED for.

@EA_Illium Why FORCE people to use an App that is buggy? Why? It makes zero sense. Origin worked. It was fine. The EA app isn't ready. Its buggy. You know it and yet still you force people onto it and then offer no solutions for issues.

YES!!! this EA APP is terrible. Literally the worst software I've ever come across. And the most unreachable customer service ever.

I simply want the ability to still use the software I already have on my computer (origin) and play my games. I shouldn’t have to download different software when the software I already have has continued to work for years. Don’t fix something that isn’t broken.

@EA_Illium The EA app doesn't even work. I cant play the sims, which i paid for, whenever i click on it, NOTHING happens. I do not want the app, I like origin cause it actually frickin works. I shouldn't have to download a new app for something I paid for

Yep, DAI ran fine for 559 hours on Origin and then the forced switch to the EA App two days ago has stopped it completely. Finely got the game to open but as soon as the opening scenes go by at normal speed and it loads a "Saved" or "Continued" game, it immediately and visibly sloooooows way down to a virtual stop. Hitting the Space bar to jump comes with a 40-60 second delay and none of the four characters on the screen can actually move other than "Jump" straight Up and Down. They're just standing there and everything else looks like some fast stop motion video effect. I've logged in\out of the EA App, cleared the EA App cache, powered off\on the PC, and repaired the game and did all these steps multiple times and saw no effect at all. The Help Desk couldn't help and escalated it. There are multiple posts about issues with DAI now that we were all forced to install the EA App. So unfortunately it's no surprise to EA but the issues continue unabated.I have over 600 games on GOG and have no issues with game performance. I have one game on the now New "EA App" and the one game no longer works since I was forced to install the EA App. You know where the EA focus is when you click on the game specific Shortcut on "your own PC's desktop" and INSTEAD of loading your game you payed for, it takes you to an AD selling another game for EA in the EA App. You have to click on another game icon to get your game to play. I do not appreciate the "forced on me" sales pitch especially when my one game doesn't work and they can't fix it yet. It's a slap in the face. The fully functional Origin App was removed when the forced install of the EA App took place. I would never use the EA App if I had the option to do otherwise. The only positive thing I can take away from my experience with the EA App is: it failed immediately after installation and is currently ruining the only gaming experience I have with their EA App platform. Therefore I know to NOT waste my money there and to never buy anything else from the EA App. The EA App is 0 for 1 for me and support does not seem to know how to fix the wide swath of issues they created based on the many posts related to the forced EA App install. This includes all the related issues with extremely poor DAI game performance. It worked completely fine on the Origin platform. So EA, identify what you changed from the Origin platform that is causing all these issues and fix it or let us reinstall the Origin App so we can use what we paid for.

I don’t want the EA app. | EA Forums

59 Replies

Pyllymysli
2 years ago
EA customer support is still abhorrent. Easily the most frustrating customer experience I've ever had. First they talk in circles for so long I literally think I'm talking with a bot and when I request a person they get offended and start talking down to me. I have heard only bad and worse reviews and news about the EA app which is an obvious scam in itself. I have no interest of installing this advertisement tool on my computer to mine my data and if I don't they are holding my property as a hostage. This is literally stealing my account. I think gamers should just start to actually boycott EA and their practices. There has been so much talk about just going on full boycott with them but it never happened. The only thing EA cares about is selling card decks in FIFA. I'm frustrated and quite frankly offended how I've been treated by the company that I've paid hundreds of euros for products, which they now have as hostage.
shaina_pooh17
2 years ago
I agree with everything above. It’s really not fair that I have spent over $600 over the course of these supporting Sims game and now I cannot even play because you all forced us to download a software that cannot operate offline. Like really. With origin I can play my downloaded, prepaid games without internet. This is wack. And I will be sending out Sims for a refund of every game. Every expansion. Every kit. Every add-on. I am very disappointed.
virtualbalboa_g
2 years ago
I myself don't like the EA Desktop app because it won't install. I get Error INST-14-1603‎ and it shuts down. I've written official EA support several times, but they replay with weird broken English claiming my 800+GB of free hard drive space isn't enough to run the installer and close my ticket.
I can't access the games I paid for.
I can't buy new games.
virtualbalboa_g
2 years ago
@EA_Illium ggreathouse99

I myself don't like the EA Desktop app because it won't install. I get Error INST-14-1603‎ and it shuts down. I've written official EA support several times, but they replay with weird broken English claiming my 800+GB of free hard drive space isn't enough to run the installer and close my ticket.

I can't access the games I paid for.

I can't buy new games.
Rossnian_Kempia
2 years ago
This is one of the most rated topics on the forum. Why are you forcing us to use the terrible app? Give us the option to revert to Origin until you fix it.
I can't play Jedi survivor because it's saying that I have low disk space even though I don't. You also disabled the trick to stop forced migration.
Why are you not listening to your customers? Are you trying to get the worst rated company award again?
Toddesangst
2 years ago
@virtualbalboa_gg my guess is that they have done like other companies and outsourced the support to india and/or china because it's cheaper.
WebsterHelios
2 years ago
@EA_Illium
In battlefield 5 with Origin you could block trolls profile and it would stop showing their text chat in game as well.
EA App fails to do this.
virtualbalboa_g
2 years ago
@Toddesangst Then I guess I'm going to outsource my money to other companies when I want to buy a new videogame.
EA_Shepard
Community Manager
2 years ago
Hey Everyone,

We have had to moderate multiple posts on this thread due to a violation of forum guidelines and due to this, we have decided to lock this thread. It is starting to get off-topic from providing feedback.

As we encourage any and all feedback on products and services, we must do so according to the rules outlined here.

If you continue to have constructive feedback, we encourage you to post in that section of the boards but ask that you please keep it on point for that board.

Thank you!

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I don’t want the EA app.

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