Okay, let's uninstall and reinstall The Sims 4 and your DLC, let me know how that works for you.
Community ManagerHello @XiaoKanXie,
Are you playing through Origin or the EA App? Where did you purchase Cottage Living from?
I purchase Cottage Living from Origin, a few days ago I installed the EA app, now I playing game through the EA App. My other DLC can run normally, in addition to Cottage Living. 😢
Community ManagerIn your game library in the EA App if you click on The Sims 4 and select Manage-> Manage Add-Ons, is Cottage Living showing here as installed, or just owned?
Community ManagerThanks for checking- let's clear the cache for the EA App with these steps and then run a repair on The Sims 4. To repair the game, from your game library, click the 3 dots on top right corner of the game tile for Sims 4, and you'll see repair there.
Let me know if you see Cottage Living in-game once you've tried this.
I seem to be having this same issue. I downloaded the new EA App, since Origin (where I originally bought) is no longer a thing. I installed the game and the base game is running fine. I have a ton of add-ons. When I click on manage, and manage add-ons, all of them show up and say "manage on steam" but I don't have a steam account (Or didn't - I just signed up for one to see if there was a way to transfer DLC over, but I can't seem to find any help)
Community ManagerDo you own any of your Sims 4 content through Steam- the base game or any of your DLC?
Do you have your Steam ID linked to your EA Account? You can check that by viewing your Connections page on your account here.
