Forum Discussion
2 years ago
I recently got a couple packs. It says that I own them, but tells me that there is an installation error so it won’t download. I’ve tried clearing the cache and repairing the game, but it’s still not downloading.
- EA_Solaire2 years ago
Community Manager
Hi @mara-belle425 & @McKenzieM98
Could you attach a screenshot to your post please of the exact error you're seeing?
- 2 years ago
This is what its showing me @EA_Solaire
- 2 years ago
This is what keeps showing up....please let me know any information.... thank you!
- EA_Solaire2 years ago
Community Manager
Thanks! Please try the following steps and let me know if that clears this up for you:
- Open task manager, locate EA Background Service, and end task
- Clear the cache for the EA app
- Run the EA app as an administrator
- Check for any background applications blocking the EA App
- Try lowering your User Access Control Settings:
- Close the EA app
- Click the Windows button and type "UAC" in the search field
- In the User Access Control window, click and hold the slide bar —slide it to the lowest setting available
- Click Okay the bottom of the window
- Open the EA app client and try starting the download again
Keep me posted on this!
- 2 years ago
how did u fix this problem
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