Forum Discussion

mara-belle425's avatar
mara-belle425
2 years ago

I keep getting installation error everytime I install a pack

Hello Everyone! Yesterday I bought the Get Together Expansion pack on the EA app and right after that, as I was trying to install the pack, it said"Installation Error". So I decided to uninstall a...
bug
mac
pc
McKenzieM98's avatar
McKenzieM98
2 years ago

I recently got a couple packs. It says that I own them, but tells me that there is an installation error so it won’t download. I’ve tried clearing the cache and repairing the game, but it’s still not downloading. 

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi @mara-belle425 & @McKenzieM98 

    Could you attach a screenshot to your post please of the exact error you're seeing?

    • mara-belle425's avatar
      mara-belle425
      2 years ago

      This is what keeps showing up....please let me know any information.... thank you!

      • EA_Solaire's avatar
        EA_Solaire
        Icon for Community Manager rankCommunity Manager
        2 years ago

        @mara-belle425 & @McKenzieM98 

        Thanks! Please try the following steps and let me know if that clears this up for you:

        • Open task manager, locate EA Background Service, and end task
        • Clear the cache for the EA app
        • Run the EA app as an administrator 
        • Check for any background applications blocking the EA App
        • Try lowering your User Access Control Settings:
          • Close the EA app
          • Click the Windows button and type "UAC" in the search field
          • In the User Access Control window, click and hold the slide bar —slide it to the lowest setting available
          • Click Okay the bottom of the window
          • Open the EA app client and try starting the download again

        Keep me posted on this! 

  • Kellysims4ever's avatar
    Kellysims4ever
    2 years ago

    how did u fix this problem

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