Forum Discussion

mara-belle425's avatar
mara-belle425
2 years ago

I keep getting installation error everytime I install a pack

Hello Everyone! Yesterday I bought the Get Together Expansion pack on the EA app and right after that, as I was trying to install the pack, it said"Installation Error". So I decided to uninstall a...
bug
mac
pc
McKenzieM98's avatar
McKenzieM98
2 years ago

I recently got a couple packs. It says that I own them, but tells me that there is an installation error so it won’t download. I’ve tried clearing the cache and repairing the game, but it’s still not downloading. 

EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
2 years ago

Hi @mara-belle425 & @McKenzieM98 

Could you attach a screenshot to your post please of the exact error you're seeing?

  • mara-belle425's avatar
    mara-belle425
    2 years ago

    This is what keeps showing up....please let me know any information.... thank you!

    • EA_Solaire's avatar
      EA_Solaire
      Icon for Community Manager rankCommunity Manager
      2 years ago

      @mara-belle425 & @McKenzieM98 

      Thanks! Please try the following steps and let me know if that clears this up for you:

      • Open task manager, locate EA Background Service, and end task
      • Clear the cache for the EA app
      • Run the EA app as an administrator 
      • Check for any background applications blocking the EA App
      • Try lowering your User Access Control Settings:
        • Close the EA app
        • Click the Windows button and type "UAC" in the search field
        • In the User Access Control window, click and hold the slide bar —slide it to the lowest setting available
        • Click Okay the bottom of the window
        • Open the EA app client and try starting the download again

      Keep me posted on this! 

      • mara-belle425's avatar
        mara-belle425
        2 years ago

        Hello!

        I have a Windows 7 and I can't find the user access control settings.  Does the game still run on Windows 7?

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